Work with us
Join the Natracare team and work towards a better future.
Imagine leaving work every day feeling like you’ve contributed towards making the change you want to see in the world. At Natracare we believe that our work is part of us. That’s why we look to hire passionate change-makers.
Susie
Founder and Owner
I started Natracare as a campaign in 1989 and keep its campaigning voice alive today. My days vary, from overseeing big brand decisions, to talking with third parties about how to ensure regulations are protecting the safety of people, animals, and our planet.
Maddy
Digital and Quality
I’m a jack of all trades at Natracare HQ – I tinker on the website whilst ensuring our products are held to exceptional standards. I’m on hand as the resident product guru and act as a helping hand between Natracare and our consumers!
Victoria
Finance Manager
I oversee the Accounts department, supporting my team to perform ‘boring but essential’ operations – sales orders, paying our suppliers and government reports. I also wear different hats conducting internal quality audits and looking after our South-East Asian customers.
James
Technology and Data
From keeping it all running smoothly to planning for the technology needs of tomorrow, I make sure everyone has the right tools to get the job done.
P.S. Have you tried turning it off and back on again…?
Current job opportunities
Office Administrator & Customer Support – Bristol, UK Office
About us
A pioneer and world leader in natural period and personal care products, for over 30 years we’ve led the campaign for health, the environment, equity and human rights within the sector and supply chain.
For us, it’s not about profit and shareholders, our mission is to drive change for the good of people and the planet. Which is why, in 2019, we became the first period care product brand to join the 1% for the Planet giving scheme.
We’re a Bristol based, family run business with a strong ethical drive and a passion to do things better. Find out more about our story.
The role
This is a wide scoped and interesting role. The Office Administrator will be responsible for ensuring the smooth running of our office by providing administrative support, assisting our team in the maintenance of our quality management systems, and managing office supplies. The ideal candidate will need to be detail-focussed, a quick learner but also capable of taking responsibility for the diversity of the tasks involved whilst being very personable and having excellent communication skills.
Key Responsibilities
Administrative Support
- Answer and direct phone calls and emails
- Support the coordination and revisions of key documents e.g., Environment Report, Risk Assessments, Training Records, Health & Safety etc.
- Assist in data management of customer, supplier and product updates in SAP
Quality Support and Customer Service
Assisting the Quality Management team in the following Quality Support tasks:
- Maintenance of quality management systems and files
- Maintenance of change control documents
- Reviewing and filing of organic documentation
- Reviewing of Work Instructions
- Support audit preparation
- Overview consumer inquiries directing them to the appropriate department
- Working in the quality team to process and respond to customer complaints. This will require interfacing with our quality control procedures as part of our Quality Management System.
General Office duties
- Order and manage general office supplies and soft equipment
- Monitor utility usage to assist with environmental and sustainability reporting
Qualifications
- Proven experience as an Office Administrator, Administrative Assistant, Customer Support or relevant role/li>
- Basic understanding of quality management systems and methodologies (e.g., ISO standards) is an advantage but not essential/li>
- A basic understanding of SAP B1 would be beneficial/li>
- Strong written and verbal communication skills/li>
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)/li>
- Familiarity with office management procedures
Skills
- Methodical and analytical with excellent organizational and multitasking abilities
- Proactive and self-directed
- Good communication skills
- Detail-oriented with strong problem-solving skills
- Ability to work independently and as part of a team
- Professional demeanour and positive attitude
- Adaptable, flexible and organised
Working hours
Full-Time (part-time optional)
Hybrid Working
We are based in North Bristol and are in the office 2 days a week for our collaboration days. You can choose where you work the rest of the week within our company guidelines.
Salary
Starting salary £22,500 – £25,000 dependent upon experience.
Additional benefits
- 22 days leave increasing to 25 days after 12 months, plus bank holidays and 2 extra days at Christmas
- Ability to swap up to 5 office days a year to work anywhere, this can be used to extend time away visiting family etc.
- Opportunities for personal development and paid for training/events
- Enhanced paid maternity leave
- Enhanced employer pension contribution – between 6% to 8%
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Work anniversaries – we offer gift cards of your choice to celebrate work anniversaries
- Working towards Bloody Good Employer accreditation – to create a fairer and safer workspace for employees that menstruate or are experiencing the menopause
- Paid volunteering days
- Bike lock-ups and showers so that you can build exercise into your working day
- We have a calm working space – our offices are full of plants, with beautiful gardens to take lunch or have meetings in on sunny days
- Free organic fruit, tea, coffee, and milk
- Free Parking and electric charge points
To apply email us at jobs@natracare.com with your CV and a cover letter explaining how you’re a good fit for the role. Please use the reference “Office Administrator and Customer Support” in the email subject line. We look forward to hearing from you.
Equal Opportunities
It’s our ambition to create an inclusive environment where we can all be ourselves and work together as one united team. We are committed to enabling everyone to thrive, and understanding and celebrating our differences, is a key part of that.
We’d be thrilled if you meet all the criteria outlined above, but if you think you have most of what we’re looking for but not all, please go ahead and apply.
Don’t see anything for you?
We take speculative job applications, too! Send us your CV and a cover letter that tells us about your skills, experience, and what kind of role you’re looking for at Natracare.
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Working at Natracare
Since 1989, Natracare and our founder Susie Hewson have been campaigning for better options for our bodies, the planet, and workers.
Natracare is an equal opportunity employer, looking to build a diverse and well-rounded team working together towards one common goal: making the world a better, more sustainable place.
As a pioneer of more sustainable single-use period products, we believe in walking the walk at Natracare. We support our employees that have periods by providing free period products in our bathrooms for all people and guests.
We’re committed to promoting equality, diversity, and the rights of all of our people to be treated fairly. This is why we were the world’s first period product brand to become an endometriosis friendly employer. We’re also proudly working towards being a Bloody Good Employer. This means that if you have periods, endometriosis, or other period-related health problems – we’ll support you at work and be flexible to your needs.
No-one should be disadvantaged at work because of menstruation or the menopause.
We practice what we preach when it comes to sustainability – we buy organic where possible, including a weekly seasonal fruit box for the office. All equipment and stationery are considered for their impact on the planet and always with minimal plastic packaging. Natracare HQ is powered by the sun, with hot water and heating generated from air-source heat pumps. Our office is powered with a 40kW solar array, helping to save around 18,000 kg of CO2 every single year. We even provide green energy back to the power grid on sunny days.
At Natracare, we believe in the empowerment of all people and want to ensure that’s reflected within our team. We’re a female founded, family run company and proud to have a variety of women in leadership roles in the office. We proactively invest in charities, organisations, and content creators from a whole host of backgrounds. Since 2019, we’ve been proud members of 1% for the Planet, donating over 1% of our turnover each year to environmental charities.
We enjoy working collaboratively in our vibrant office space based in South Gloucestershire, UK. We eat lunch around our kitchen table and picnic in the garden during the warmer months. The office is a lively and inviting place to spend work days – with an array of plants, an original Banksy on the wall, and people chatting away in at least one of the nine languages our team members speak.
We seek to further embrace diversity at Natracare’s head office – which is why if working with us sounds like a great fit for you, we’d love for you to get in touch!
