Work with us
Join the Natracare team and work towards a better future.
Imagine leaving work every day feeling like you’ve contributed towards making the change you want to see in the world. At Natracare we believe that our work is part of us. That’s why we look to hire passionate change-makers.
Susie
Founder and Owner
I started Natracare as a campaign in 1989 and keep its campaigning voice alive today. My days vary, from overseeing big brand decisions, to talking with third parties about how to ensure regulations are protecting the safety of people, animals, and our planet.
Maddy
Digital and Quality
I’m a jack of all trades at Natracare HQ – I tinker on the website whilst ensuring our products are held to exceptional standards. I’m on hand as the resident product guru and act as a helping hand between Natracare and our consumers!
Victoria
Finance Manager
I oversee the Accounts department, supporting my team to perform ‘boring but essential’ operations – sales orders, paying our suppliers and government reports. I also wear different hats conducting internal quality audits and looking after our South-East Asian customers.
James
Technology and Data
From keeping it all running smoothly to planning for the technology needs of tomorrow, I make sure everyone has the right tools to get the job done.
P.S. Have you tried turning it off and back on again…?
Current job opportunities
Customer Service Assistant – Bristol, UK Office
The role
As Natracare’s Customer Service Assistant, you’ll be the friendly first point of contact for all consumer interactions with Natracare. You’ll help customers navigate our eCommerce platforms, place and track orders, find the right products, and resolve any quality-related queries.
You’ll utilise excellent written and verbal communication skills to respond quickly, clearly, and empathetically, helping to ensure every customer feels valued and supported and any issues are resolved well. This role involves working across multiple eCommerce platforms with an international user-base, so confidence in multi-tasking and using tools to help track and manage a diverse workload is essential.
Collaboration will be central to your success. You’ll work closely with our Quality, Logistics and Marketing teams to maintain high standards and deliver a consistent and positive customer experience. If you have a genuine passion for customer service, enjoy solving problems, and want to work for a sustainably minded company making a positive impact, this could be a perfect opportunity for you.
Key Responsibilities
Customer communication and support
- Respond to consumer enquiries promptly and professionally primarily via email, and also by telephone or live chat when needed.
- Assist customers with orders: placing new orders, tracking shipments, managing subscriptions, and processing refunds or issues.
- Provide accurate product information and tailored recommendations to help customers make informed choices.
Complaint resolution and quality assurance
Assisting the Quality Management team in the following Quality Support tasks:
- Process complaints and quality concerns by investigating issues and ensuring customers receive clear, timely resolutions.
- Liaise with different departments and teams internationally to coordinate quality issues.
- Help issue corrective and preventative action requests and escalate complex or sensitive issues to senior staff to ensure swift investigation.
- Maintain detailed, accurate records of all customer interactions and transactions in line with our Quality Management System.
Cross-team collaboration and projects
- Work closely with internal teams including Logistics, Quality Assurance, and Marketing to ensure orders are fulfilled accurately and on time.
- Support cross-departmental projects by providing ad-hoc assistance when required.
- Stay informed about product updates, new launches, and industry trends to deliver knowledgeable, up-to-date service.
Performance and process improvement
- Achieve and exceed performance goals related to customer satisfaction, responsiveness, and quality management.
- Contribute to process improvement by identifying opportunities to enhance the customer experience and streamline workflows.
What you’ll bring
- Prior customer service experience
- Excellent verbal and written communication skills
- Ability to manage and monitor multiple open tickets
- Strong problem-solving and decision-making abilities
- Effective time management skills
- Ability to multitask and prioritise tasks
- Experience with CRM and/or tools and systems to organise workflow and tickets
- Familiarity with eCommerce platforms and user experience
Salary
£26,000 – £29,000 dependent upon experience.
Working hours
Full-Time
Hybrid Working
We are based in North Bristol. This role requires two days in the office, with the option to work remotely on other days of the week.
Benefits
- 22 days annual leave plus bank holidays and 2 extra days at Christmas, base annual leave increases to 25 days after the first 12 months
- Free organic fruit, tea, coffee, and milk(s) in the office
- Free bike lockups and showers
- Free parking and electric charge points
- Swap up to five office days a year to work remotely anywhere, including abroad
- Two paid volunteering days annually
- Opportunities for continued professional development and paid training, events and workshops
- Enhanced employer pension contribution – between 6% to 8%
- Enhanced paid maternity leave
- Annual work anniversary gift cards
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Bloody Good Employer accredited creating a fairer and safer workplace for employees that menstruate or are experiencing the menopause
To apply
Email us at jobs@natracare.com using the reference “Customer Service 25” as the subject line. Please send a copy of your CV and a cover letter introducing yourself, your interests and how you’re a good fit for the role.
Deadline for applications: 10th September.
We’ll be in touch after the application deadline to arrange an introductory call and interview for next stage candidates. Note: due to the volume of applications we might not be able to respond to everyone. We look forward to hearing from you.
Equal Opportunities
It’s our ambition to create an inclusive environment where we can all be ourselves and work together as one united team. We are committed to enabling everyone to thrive, and understanding and celebrating our differences, is a key part of that.
We’d be thrilled if you meet all the criteria outlined above, but if you think you have most of what we’re looking for but not all, please go ahead and apply.
Administration and Quality Assistant – Bristol, UK Office
The role
This is a varied and rewarding position that plays a key part in keeping our operations running smoothly. As Natracare’s Administration and Quality Assistant, you’ll combine organisational skills with a hands-on approach — providing essential administrative support, helping maintain our Quality Management Systems, and ensuring our office is run and efficient.
We’re looking for someone who is detail-oriented, quick to learn, and comfortable taking ownership of a wide range of tasks. You’ll be approachable, adaptable, and an excellent communicator, able to work closely with colleagues across different teams while keeping multiple priorities on track.
Key Responsibilities
Administrative support
- Serve as the first point of contact: answer and direct incoming calls and help manage shared email inboxes
- Coordinate revisions and updates of key business documents to ensure accuracy and accessibility
- Maintain and update customer, supplier, and product records in SAP
- Assist the Finance team with sales order processing
- Provide project-based support to various teams as needed
- Manage printing requirements for Sales, Marketing, and Logistics teams
- Deliver day-to-day administrative support to Sales and Marketing
Quality assurance support
- Maintaining quality management systems and associated documentation
- Managing change control documents
- Reviewing and filing organic certification documentation
- Assist in the review and update of work instructions and other key documents
- Assisting with audit preparation and participating in internal audits
General office management
- Order and manage general office supplies and equipment to keep the workplace running smoothly
- Monitor utility usage and support environmental and sustainability reporting
What you’ll bring
- Experience as an Office Administrator, Administrative Assistant, Quality Assistant or related role
- Basic understanding of quality management systems and methodologies (e.g., ISO standards) is an advantage but not essential
- A basic understanding of SAP B1 would be beneficial or other ERP systems
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with office management procedures
- Strong organisational skills and attention to detail
- A proactive, solutions-focused mindset
- Ability to multi-task and adapt to changing priorities
- Clear, professional communication skills, both written and verbal
Salary
£27,000 – £30,000 dependent upon experience.
Working hours
Full-Time
Hybrid Working
We are based in North Bristol. This role requires three days in the office, with the option to work remotely on other days of the week.
Benefits
- 22 days annual leave plus bank holidays and 2 extra days at Christmas, base annual leave increases to 25 days after the first 12 months
- Free organic fruit, tea, coffee, and milk(s) in the office
- Free bike lockups and showers
- Free parking and electric charge points
- Swap up to five office days a year to work remotely anywhere, including abroad
- Two paid volunteering days annually
- Opportunities for continued professional development and paid training, events and workshops
- Enhanced employer pension contribution – between 6% to 8%
- Enhanced paid maternity leave
- Annual work anniversary gift cards
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Bloody Good Employer accredited creating a fairer and safer workplace for employees that menstruate or are experiencing the menopause
To apply
Email us at jobs@natracare.com using the reference “Admin and Quality 25” as the subject line. Please send a copy of your CV and a cover letter introducing yourself, your interests and how you’re a good fit for the role.
Deadline for applications: 10th September.
We’ll be in touch after the application deadline to arrange an introductory call and interview for next stage candidates. Note: due to the volume of applications we might not be able to respond to everyone. We look forward to hearing from you.
Equal Opportunities
It’s our ambition to create an inclusive environment where we can all be ourselves and work together as one united team. We are committed to enabling everyone to thrive, and understanding and celebrating our differences, is a key part of that.
We’d be thrilled if you meet all the criteria outlined above, but if you think you have most of what we’re looking for but not all, please go ahead and apply.
Don’t see anything for you?
We take speculative job applications, too! Send us your CV and a cover letter that tells us about your skills, experience, and what kind of role you’re looking for at Natracare.
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Working at Natracare
Since 1989, Natracare and our founder Susie Hewson have been campaigning for better options for our bodies, the planet, and workers.
Natracare is an equal opportunity employer, looking to build a diverse and well-rounded team working together towards one common goal: making the world a better, more sustainable place.
As a pioneer of more sustainable single-use period products, we believe in walking the walk at Natracare. We support our employees that have periods by providing free period products in our bathrooms for all people and guests.
We’re committed to promoting equality, diversity, and the rights of all of our people to be treated fairly. This is why we were the world’s first period product brand to become an endometriosis friendly employer. We’re also proudly working towards being a Bloody Good Employer. This means that if you have periods, endometriosis, or other period-related health problems – we’ll support you at work and be flexible to your needs.
No-one should be disadvantaged at work because of menstruation or the menopause.
We practice what we preach when it comes to sustainability – we buy organic where possible, including a weekly seasonal fruit box for the office. All equipment and stationery are considered for their impact on the planet and always with minimal plastic packaging. Natracare HQ is powered by the sun, with hot water and heating generated from air-source heat pumps. Our office is powered with a 40kW solar array, helping to save around 18,000 kg of CO2 every single year. We even provide green energy back to the power grid on sunny days.
At Natracare, we believe in the empowerment of all people and want to ensure that’s reflected within our team. We’re a female founded, family run company and proud to have a variety of women in leadership roles in the office. We proactively invest in charities, organisations, and content creators from a whole host of backgrounds. Since 2019, we’ve been proud members of 1% for the Planet, donating over 1% of our turnover each year to environmental charities.
We enjoy working collaboratively in our vibrant office space based in South Gloucestershire, UK. We eat lunch around our kitchen table and picnic in the garden during the warmer months. The office is a lively and inviting place to spend work days – with an array of plants, an original Banksy on the wall, and people chatting away in at least one of the nine languages our team members speak.
We seek to further embrace diversity at Natracare’s head office – which is why if working with us sounds like a great fit for you, we’d love for you to get in touch!
