Privacy Policy

We respect your privacy. We make sure we only collect the data we need, and don’t keep it any longer than we need to.

This Privacy Policy describes how we collect and use your personal data, and your rights.

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy.

The data controller is Bodywise (UK) Ltd, a UK company located at Natracare House, 19 Eagles Wood, Woodlands Lane, Bristol, BS32 4EU, United Kingdom.

Contents

  1. Information You Share
  2. Information We Collect
  3. Information We Share
  4. Managing Your Data
  5. Data Retention
  6. Children
  7. Changes To This Privacy Policy

Information You Share

When you communicate with us

When you consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are choosing to share information with us. That information may include your name, physical address, email address, IP address, phone number, gender, location, purchase history, or other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred to the United Kingdom and stored by us as described in this Privacy Policy.

When you join our mailing lists

If you join one of our mailing lists, you choose to provide us with personal data such as your name and email address. We will always link to this Privacy Policy and explain how we would like to communicate with you. We only ever use your data to communicate with you in this way.

You can manage your preferences or unsubscribe at any time by following the links in emails we send you.

Information We Collect

Emails

If you join one of our mailing lists, we track how you interact with emails we send you. This helps us to understand what is important to you and improve the content we provide. We track whether you open our emails, which links you follow, and when you do so.

You can manage your preferences or unsubscribe at any time by following the links in emails we send you.

Cookies

This site, like many others, uses cookies to help us improve your experience.

What are cookies?

Cookies are small text files that are stored on your device by websites that you visit. They allow a website to remember information, so that when you return it can respond appropriately.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your computer until they expire, while session cookies are deleted as soon as you close your web browser.

How we use cookies: Measuring website usage

We use Google Analytics software to collect information about how our visitors use the site. We do this to help make sure the site is providing the information that our users are looking for in the best possible way.

Google Analytics records information about:

  • the pages you visit on the site
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We identify you using an anonymous or random client identifier (e.g., 12345.67890).

We don’t collect or store any personal information about you, we anonymise your IP address and we don’t allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Name: _ga
Purpose: Used to distinguish users.
Expires: 2 years

Name: _gat
Purpose: Used to manage the rate at which page view requests are made.
Expires: 10 minutes

These cookies can tell us whether you have visited the site before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual users we have, and how often they visit the site.

How we use cookies: YouTube

We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.

Opting Out

You can use the settings in your browser to control the cookies that are set on your computer or mobile device.

To opt-out of Google Analytics, please visit http://tools.google.com/dlpage/gaoptout.

Technical Data

We receive technical data when you visit our website. This includes your IP address, web browser, operating system and the pages you visit. We log this data on our servers to help us maintain the performance and security of our website.

Information We Share

External Processing

We use third parties to provide services to us, such as:

  • Managing mailing lists and delivering email
  • Hosting our websites
  • Helping us analyse the use of these services

These companies process personal data on our behalf. We only provide these companies with the information needed to deliver the service. We enter into written contracts to ensure that use of this data is consistent with this Privacy Policy.

Legal Disclosure, Safety and Security

We may preserve, use, or disclose your personal data if we believe it is reasonably necessary to:

  • Comply with a law, regulation, legal process, or governmental request
  • Protect the safety of any person
  • Protect the integrity of our platform, including to help prevent spam or abuse
  • Address fraud, security, or technical issues
  • Protect our rights or property or the rights or property of those who use our services

Managing Your Data

Understanding your rights

It is important that you understand your legal rights around your personal data and how we may use it. If you would like to discuss or exercise any of these rights, please contact our Data Controller at privacy@natracare.com or in writing to:

Bodywise (UK) Ltd
FAO: The Data Controller
Natracare House, 19 Eagles Wood
Woodlands Lane
Bristol
BS32 4EU
United Kingdom

Right to be informed

This Privacy Policy aims to inform you about how we process your personal data. You might also see specific messages when we collect personal data from you that explain why we ask for it.

Right of access

You have the right to access a copy of your personal data and receive certain information about what the data is and how and why we are processing it. We will ask you to prove your identity before we can disclose any information.

Right to rectification

You have the right to request corrections to your data if you believe that any information we hold is incorrect.

Right to erasure

You have the right to request that we delete your data.

There are some circumstances where we may need to keep your details, for example, if we are legally obliged to do so. If this is the case, we will explain and discuss these circumstances with you.

Right to restrict processing

You can request that we restrict processing of your data, as an alternative to deleting it – this means that we will keep the data but stop processing for most purposes. You may want to exercise this right if you feel that the data is inaccurate, that our processing of it is unlawful, whilst we progress a request from you to object to processing, or if we have no further need of the data, but you require us to keep it in relation to the establishment, exercise or defence of a legal claim.

Right to data portability

You have the right to request a copy of your data, in readable form, and have us transfer it to another organisation. There are some circumstances where these rights may not apply, but where this is the case we will always explain this to you.

Right to object

You have the right to object to the processing of your data.

Rights related to automated decision making

You have the right to avoid being subject to decisions based solely on automated processing (including profiling) which has a significant effect on you. We do not carry out any such processing.

Data Retention

We keep records of your communications with us for six years in case we have to refer to a conversation or enquiry. This could be because it relates to our legitimate business interests, you are still in communication with us, or for legal reasons.

We keep your contact information on any mailing lists you chose to join unless you tell us otherwise. If you haven’t opened one of our emails for some time, we may contact you to ask if you still want to hear from us. If you unsubscribe from a mailing list, we retain some basic information to ensure we don’t contact you again in the future.

We keep anonymised data relating to your use of our website for 26 months after your last visit.

Children

We request that individuals under 13 years of age not submit personal data to us. You must also be old enough to consent to the processing of your personal data in your country. If we learn that we hold any such data, we will delete this information as soon as possible.

Changes To This Privacy Policy

We may change this Privacy Policy from time to time. If we make a material change to this policy, we will publicise these changes on our website.

Last updated: 21st May 2018